Privacy Policy

North Florida Mortgage takes our clients’ privacy very seriously. You are a valued customer and we strongly believe in the confidentiality and security of the information we collect about you during the loan process. Our privacy policy applies to potential customers as well as current and former customers.

As such, at North Florida Mortgage:

    • We do not sell or rent customer information including emails.
    • We share customer information with certain employees and with companies providing services during the normal loan process on our behalf in order to service your needs.
    • We require all employees and companies providing services on our behalf to keep customer information confidential.

Information We Collect

Most of the information we collect is submitted by you through our website or during conversations with our staff.  As part of the normal loan process, we also may need to obtain information about you and the proposed transaction from other sources such as consumer reporting agencies, your employer, your bank, and others to make sure that the information is complete and correct.

Information collected on our website consists of contact information and mortgage loan information. We do not collect credit card or social security information on our website however, we may require it during the loan process.

Additionally, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website to help improve user experience. When you browse or vist our website, we may store certian information on your computer such as “cookies”. This information or “cookies” faciliates website navigation, your perferences, and improve upload times when you return to our website.


We store and process your personal information on our computers in the US and our office in Jacksonville, FL. We protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We enforce physical access controls to our buildings and files. We authorize access to information for those employees who require it to fulfill their job responsibilities.

Future Communications

You can choose whether to provide any information to North Florida Mortgage. By initiating contact with North Florida Mortgage you can expect our staff to respond via a phone call, direct mail, or email. Any direct marketing offer sent directly by us always provides information on how to opt out of any future direct marketing offers from our company.

Updates and Changes

Although, we rarely make changes to our privacy policy, we reserve the right to make changes in the future. If the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the “Policy Updates” page of our website.

Contact Us

If you have any questions about this privacy policy, please write us at: 13400 Sutton Park Drive South, Suite # 1001 Jacksonville, FL 32224